Job Announcement
Job Title : Customer Service Manager
Location : Phnom Penh
Vacancy Type : Customer Service/Support,Execute/Management
Education : All levels
Introduction :

CIMB Group is an award-winning banking conglomerate with a growing presence worldwide.

Job Description :

 Job Purpose: The job holder is responsible for leading and driving the customer service team to achieve 5 Star Plus service as set by the Bank. S/he will ensure customers are
experiencing forwards banking experience with CIMB.

Job Dimension: 

  •  Budget (Operating/Capital) : As per the Delegation of Authority
  •  Total No. of Reporting Staff : Org

Communications & Working Relationship

  •  External: Customers
  •  Internal: Branch staff and all business departments

Job Requirement :
  •  A recognized Degree with at least 4 year experience in customer service area, preferably in the financial services industry;
  •  Sound knowledge in leveraging and analyzing information to support CSD activities;
  •  Possess sound related branch operations knowledge;
  •  Ability to multi-task and strong organization skills is essential;
  •  Good communication skills and a strong team player;
  •  Fluent in verbal and written English;
  •  Strong communication and interpersonal skills;
  •  Strong ability to negotiate and build relationship;
  •  Computer literacy in MS Word, Excel and Power Point.
Job Duties :
  •  Implement customer service action plan and program to achieve sales and customer service targets;
  •  Manage and co-ordinate the activities of the department to ensure the smooth and efficient day-to- day operations in the following section, i.e. Current Account, Savings account, Fixed Deposit, Remittance and Cheques Clearing;
  •  Control and supervise customer service to maintain department discipline and moral so that the department staff function as a team;
  •  Ensure job functions are properly delegated and monitored;
  •  Hold departmental meeting regularly to discuss problems to improve departmental efficiency and performance;
  •  Plan and co-ordinate manpower and computer hardware requirements in consultation with immediate superior;
  •  Define the training needs of departmental staff and provide on the job training and also to conduct courses;
  •  Responsible for the management of department staff which include staffing, controlling, inducting, motivating, disciplining, training and development, appraising, coaching, counselling, staff welfare and moral;
  •  Liaise with BOO/CSO ensure all the returned cheques are attended to promptly;
  •  To ensure full compliance with all policies and procedures of the Bank and Group guidelines;
  •  Carry out any other assignment as may be required by the immediate superior;
  •  Ensure Branch’s P&P are fully implemented;
  •  Acting as BM in the absence of BM; Other task/project as assigned.
Posting Date :
Closing Date :
Contact Detail :
Mobile :
Tel : 023 988 388/078 888 790
Fax :
Email : careers@cimb.com.kh
Address : 20AB, Corner Preah Norodom Boulevard & Street 118, Sangkat Phsar Chas, Khan Daun Penh, Phnom Penh, Cambodia.
Web Site : http://www.cimbbank.com.kh


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