• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• handling customer complaints or any major incidents,
• keeping accurate records of discussions or correspondence with customers
• Analyzing statistics or other data to determine the level of customer service that organization is providing
• writing reports analyzing the customer service
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for your organization or department
• Meeting with other managers to discuss possible improvements to customer service
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Helping to build good customer relations