• At least 5 years’ experience with service industries
• BAA / Master of hospitality or any related fields 
• Excellent command of English & Khmer (both read/write)
• Strong leadership capabilities
• High energy individual who can motivate staff and create business momentum
• Good computer literacy, Internet and e-mail
• Guest complaint and problems solving skill
• Good interpersonal skill, hardworking , honest, high responsibility and be able to work well in a team
• Problem solving ability

• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• handling customer complaints or any major incidents, 
• keeping accurate records of discussions or correspondence with customers
• Analyzing statistics or other data to determine the level of customer service that organization is providing
• writing reports analyzing the customer service 
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for your organization or department
• Meeting with other managers to discuss possible improvements to customer service
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Helping to build good customer relations