• Focus on the key Customer Service
• Easy to Business with
• Timely Delivery of Documents
• Pro-Active Notification
• Exception Management
• Efficient claim handling
• Import & Export
• Procurement
• Supply Chain Management
• Ensure timely resolution and response to customers
• Follow up on the outstanding bookings & handle query resolution
• Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
• Ensure shipping documents are delivered on time
• Responsible for cross sell/up sell, customer retention
• Monitor performance of client
• Collaborate with implementation manager for new clients or new programs on board
• Dispatch invoices & follow up on the Outstanding
• Ensure integrity of data entered into the system
• Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers
• Build strong relationship with customer

• At least 6 months to 1 year of working experience with customer services
• Good in speaking, writing, reading English
• Can use Microsoft Words, Microsoft Excels, Microsoft PowerPoint
• Be Smart, honest, friendly, hardworking, able to work under pressure, careful, active, teamwork and considerable
• Good problem solving & communication skill with internal & external.

Benefit

• Salary: Customer service($180-$250), Supervisor (350-600$)
• Time Working: 8:00-5:00
• Day Working: Mon-Sat

Candidate interested please submit CV and Cover Letter to address or via Email below:

Contact Person: Department HR

Note: Only shortlist will be contact for interview and documents will not return.