Job Announcement

Damco (Cambodia) .,Ltd
Job Title : Customer Service Associate
Location : Phnom Penh
Vacancy Type : Business Administration
Education : All levels
Number of Hirelings : 1
Introduction :

Maersk Group was founded in 1904 in Denmark. Since then, the Group has grown into the largest shipping & logistics provider in the world. Maersk Logistics / Damco is an independent company under the Danish Maersk Group. Our group activities includes: Retail, oil & gas, tankers & offshore, terminals and container business. We are a truly global company with over 300 offices in 90 + countries and employ over 11,300 employees.

Job Requirement :
  •  Bachelor degree in Business Administration or any discipline
  •  Experience in the freight forwarding sector with Customer facing experience is preferable
  •  Comprehensive English communication (Mandarin Language Proficiency is an advantage)
  •  Good computer literate especially Microsoft Excel and Microsoft Outlook
  •  Passion to drive closures & high level customer service orientation
  •  Dynamic, rigorous, open minded, highly committed
  •  Good team player and Interpersonal skill
  •  Well organized when working under pressure
Job Duties :
  •  Ensure timely resolution and response to customers
  •  Follow up on the Outstanding bookings & handle query resolution
  •  Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
  •  Ensure shipping documents are delivered on time
  •  Responsible for cross sell/up sell, customer retention
  •  Monitor performance of client
  •  Collaborate with implementation manager for new clients or new programs on board
  •  Dispatch invoices & follow up on the Outstanding
  •  Ensure integrity of data entered into the system
  •  Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers
  •  Build strong relationship with customer
Posting Date :
Closing Date :
How to apply :

The applications will be considered in orders until the position is filled. If you fulfill the basic job
requirements, you will be invited to answer 2 assessments, a logical indicator and a personality assessment

Contact Detail :
Name : Damco (Cambodia) .,Ltd
Mobile : +855 6964 0107
Tel :
Fax :
Email : cambodia.recruitment@damco.com
Address : VTrust Tower -7th Floor, St.169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.
Web Site : http://www.damco.com/


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