• Bachelor degree in Business, Marketing, Sales, Communications, or related field is required.
• Fluent in Speaking/Reading/Writing English is required.
• Fluent in Speaking/Reading/Writing Mandarin Chinese is a must.
• Must be confident, reliable, friendly, and people-oriented.
• Must have good typing skills (at least 40 wpm - preferable)
• Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable)
• Experience in Customer Contact Center is an asset.