Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information.

• Bachelor degree in Business, Marketing, Sales, Communications, or related field is required. 
• Fluent in Speaking/Reading/Writing English is required. 
• Fluent in Speaking/Reading/Writing Mandarin Chinese is a must. 
• Must be confident, reliable, friendly, and people-oriented.
• Must have good typing skills (at least 40 wpm - preferable) 
• Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable) 
• Experience in Customer Contact Center is an asset. 

• Accept and register bookings for DHL services 
• Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction. 
• Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. 
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. 
• Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries. 
• Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.