WiCam Corporation Company Limited

WiCAM is a licensed internet service provider company and established in 2004 to provide an effective internet services in Cambodia. WiCam provides high-quality Internet Services with various options suitable for consumers, small to large companies, and individual home users. We tailored the service based on the customer requirements in order to minimize the cost and increase the efficiency. Our full range of services includes Dedicated Optic, Leased Line Copper, Wireless Broadband, IPLC & DPLC, Wi-Fi HotSpot, VoIP Solution, Co-Location, Hosting Service, E-mail Security, Wholesale Bandwidth, and with other add-on services to fulfill the customer requirements serviced by our professional engineers and technical specialists. Our support center is open 24/7.

i. Education & Certification:
• Associate Degree/High Diploma in marketing or business administration or other related field
ii. Experiences & Skills:
• At least 1-2 years’ experience with Telecom company
• Ability to articulate and simplify customer issues and solution
• Be computer literate especially in Microsoft Office
• Language proficiency in both chines and English is an advantage.
• Experience with ISP/Telecom/IT market is prefered
iii. Attitude:
• Honesty and hard-working 
• Friendly and customer-oriented

• listen and handle customer’s queries and complaints via face-to-face, phone calls and written communication, chat.
• Explain the service and provide level 1 support
• Escalate customer’s queries, complaints, and problem to related team to solve
• Report and alert on network backbone status
• Document and track customer issues, complaint and queries on given reporting system and follow up
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Train to other colleagues
• Guarantee 24/7 service