• Manage telephone calls professionally, efficiently and with good communication skills.
• Receive and respond promptly and courteously to customer inquiries
• Take sale orders via phone, fax, email, Skype etc., and hand over the ordering information to Invoicing Officers within timely manner
• Ensure that the information related to sale orders are correctly and accurately taken
• Take phone message and transfer the message to relevant staff within required time
• Provide product, pricing and delivery information to customers
• Provide updated information related to the sale order such as delivery time and status to the customers and sale representatives.
• Handle and resolve customer complaints and concerns immediately, and facilitate satisfactory resolution where possible
• Keep records of customer interactions and transactions
• Maintain customer relationship
• Professionally represent the company’s in serving customers