Job Announcement
SOUTH EAST ASIA TELECOM (Cambodia) CO.,LTD 东南亚电信(柬埔寨)有限公司
Job Title : Credit Collections Supervisor
Location : Phnom Penh
Vacancy Type : Customer Service/Support,Other
Education : All levels
Number of Hirelings : 1
Introduction :

South East Asia Telecom Group Ltd (SEATEL Group) was established in 2014 in Singapore as a mobile telecom and ISP investor in ASEAN region. South East Asia Telecom (Cambodia) Co, Ltd (SEATEL Cambodia), founded in 2014, the subsidiary of SEATELGroup in Cambodia, is a comprehensive telecommunication operator whose business includes mobile telecommunication and Internet services. 

Job Requirement :

• Accountable and responsible for the credit collections lifecycle policies and processes
• Responsible for the company bad debt targets and achievement.
• Ensure the team is meeting company goals, complying company policies, and local collection laws, and generally performing the essential functions of their position.
• Ensure all invoices and month-end AR Statements are sent to customers.
• Organize collection work load according to degree and amount of delinquency and assign accounts to individual Collection Specialists for action.
• Create weekly spreadsheets showing the progress of all staff’s collection efforts, number of individuals spoken to, monitor collection of accounts before and beyond 90 days, and monitor progress of individual staff’s reconciliation of unapplied cash and credit balances.
• Assist staff with collection activities in difficult cases.
• Research customer accounts to identify and resolve potential discrepancies. Lead the account reconciliation of unapplied cash and resolving credit balances of Accounts Receivable.
• In coordination with Finance, propose accounts for endorsement to Collection agencies or to Legal, and propose accounts for write-off should all collection efforts been exhausted and properly documented.
• Managing our collection agencies partners and legal partners (if outsourced)
• Prepare monthly Accounts Receivable Aging reports and related financial ratios on or before due date. Coordinate closely with Finance and account managed teams (typically corporate customers) in providing all month-end reports for submission to the Management Team.
• Prepare month-end AR system reports from the operating systems and the financial system. Ensure balances match and proper monthly reconciliation is done between the operating system and the financial system.
• Maintain detailed records of all communications and activities with customers. Lead staff to document all collection efforts in CRM and save in share drive.
• Provide weekly report to Management and regular updates of problem accounts.
• Perform ad hoc requests as needed.
• Respond or delegate the response pertaining to all incoming customer questions and all internal questions emailed to group email address. Ensure that all queries are responded within the day.

Job Duties :

• To succeed at this job, you must have: Strong analytical, organizational, credit knowledge, reconciliation skills, Strong Customer Service and time management skills
• You must be fluent in Khmer and English.
• We would like someone to join our team who is a good communicator, both oral and written, plus provides exceptional customer service with a positive attitude.
• You must have a Bachelor’s Degree in the field of Business/Finance, Economics, successful 3 years’ of experience as Collections Supervisor, and must know the local laws governing the collection of debt.

Posting Date :
Closing Date :
How to apply :

Interested candidates invited to send your updated CV with cover letter and current photo to below address: 

Contact Detail :
Name : SOUTH EAST ASIA TELECOM (Cambodia) CO.,LTD 东南亚电信(柬埔寨)有限公司
Mobile : 018 970 2201
Tel :
Fax :
Email : hr@seatelgroup.com
Address : #149, St 432, Village 5, Sangkat Boeung Trabek, Khan Charmkamorn, Phnom Penh
Web Site : http://www.seatelgroup.com


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