ABA Bank is one of Cambodia's premier banking institutions. Founded in 1996 as the Advanced Bank of Asia Limited, ABA was originally set up to provide commercial banking services to a limited number of corporate clients.
Today, ABA is an independent, SME-focused, mid-sized commercial bank with a multi-branch and multi-city network spread across Cambodia and offers full-service banking facilities to Cambodians from all walks of life.
ABA's branch network currently extends to 10 nationwide, with seven of those located in Phnom Penh. There are also branches in Siem Reap, Battambang and Kampong Cham. In 2011, ABA opened its flagship premier banking branch in downtown Phnom Penh to service its corporate and VIP clients.
A winner of Asian Banking & Finance Magazine's 2011 Retail Bank of the Year award, ABA prides itself in offering some of the most technologically advanced banking services in Cambodia. It also offers a unique personal banking experience to corporate and retail customers.
Having serviced the corporate and retail banking sectors in Cambodia successfully for a number of years, in 2011 ABA Bank turned its attention to the 'microbusiness' sector - its aim is to provide the best service and financial terms and conditions to Cambodia's small and medium size enterprises (SMEs).

•  Organizational and time management skills.
•  Ability to work effectively in a team environment.
•  Sound written and verbal communication skills.
•  High degree of self‐motivation and excellent interpersonal skills.
•  Computer literacy.
•  Understanding of basic banking products and services.
•  Practical knowledge of operating risk and compliance policies and procedures.

1. Inbound call

•  Respond to customer inquiries by following the customer service standard and script provided by ABA Bank.
•  Research required information using available resources (if assigned by Head of department).
•  Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to.
•  Perform your role and contact point from the client to follow up and close the complaint/issue.
•  Follow‐up customer calls where necessary.
•  Provide customers with product and service information, terms and conditions if asked by the client.
•  Route calls to appropriate departments if a query/complaint is not manageable within your discretion.
•  Complete call logs and prepare call reports on the timely manner.

2. Outbound Calls

•  Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
•  Deliver prepared sales scripts to persuade potential customers to purchase a product or service if you are asked.
•  Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Relationship ---- Manager/ Consultant.
•  Data entry and maintenance of customer/potential customer data bases.
•  Follow‐up on initial contacts.
•  Maintain records of telephonic interactions, orders and accounts.
•  Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
•  Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

Interested and qualified applicants should submit only their updated covering letter and CV stating the position you apply for with current photo (4x6) via the Application form below.