Smart Axiata Company Limited became a subsidiary of Axiata Group Berhad (Axiata) after it entered into a strategic merger with Hello Axiata Company Limited. The merger has resulted in the creation of the largest mobile telecommunications company in Cambodia with more than 8 active million subscribers. Smart provides mobile service in 2G, 3G, 3.5G, 4G and the latest 4G+ in all 25 provinces and cities of Cambodia. Smart is the first telecoms operator who brought 4G LTE to the Kingdom in January 2014.Smart proved to be undisputed #1 company in its operational business.

•  Bachelor’s degree (Graduated/under graduated)
•  Good computer and communication skills
•  Good Khmer and English both spoken and written

Working time:

•  Shift A: 6:00am-14:00pm
•  Shift A2: 9:00am-14:00pm (part time)
•  Shift B: 14:00pm-22:00pm
•  Shift B1:15:00pm-23:00pm
•  Shift B2:18:00pm-23:00pm (part time)

•  Answer call professionally and follow up subscriber complaint
•  Respond to customer inquiries
•  Handle and resolve customer complaints
•  Provide customers with product and service information
•  Identify and escalate priority issues and route calls to appropriate sources
•  Complete a required report in system/send to Team - Leader/Supervisor.