NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre. 

Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017. 

•  High School graduate or equivalent education required
•  At least 3 years of progressive experience in a hotel or a related field
•  Computer literate
•  Possess good English communication, other language is preferable
•  Able to work changing shifts, extended hours, weekends, or public holidays

• General Job Functions
•  Supervises and directs Bell Desk activities and Bell Staff;
•  Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail;
•  Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests;
•  Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits;
•  Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean;
•  Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management;
•  Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times;
•  Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures;
•  Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently;
•  Handles problems associated with guests and liaises with department heads or executive management in the absence of the Assistant Manager;
•  Works with Superior and Front Office Manager to ensure the departmental performance of staff is productive. Duties include:
•  Assists in planning for future staffing needs;
•  Assists in recruiting in line with company guidelines;
•  Prepares and administers detailed induction program for new staff;
•  Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through thorough on the job training;
•  Ensures training needs analysis of Bell Staff is carried out and training programs are designed and implemented to meet needs;
•  Conducts probation and formal performance appraisal discussions in line with company guidelines;
•  Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance;
•  Regularly communicates with staff and maintains good relations;
•  Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines and ensures your direct reports do the same;
•  Be aware of duty of care and adheres to occupational, health and safety legislation, policies and procedures;
•  Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly;
•  Initiates action to correct a hazardous situation and notifies supervisors of potential dangers;
• Logs security incidents and accidents in accordance with hotel requirements.

Interested candidates should submit their CV & Cover Letter through below address and state the position applying as the subject. Only shortlisted candidates will be notified.