NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre. 

Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017. 

•  High School graduate or equivalent education required
•  At least 1 - 3 years of progressive experience in a hotel or a related field
•  Computer literate
•  Possess good English communication, other language is preferable
•  Able to work rotating shifts, extended hours, public holidays or weekends

• General Job Functions
•  To maintain a consistently high standard of operation and customer services;
•  Ensures all communication relating to the hotel is action speedily and efficiently;
•  Maximizes of sales and revenue for the hotel by maintaining a sales attitude at all times;
•  Fast and efficiently transferring of internal and external calls;
•  Answers calls within 3 rings by using the hotel standard greeting in a very courteous manner;
•  To ensure wakeup call requests are following up by the associates on every shift;
•  Be conversant with the Fire and Emergency procedures and the use of overriding paging system;
•  Handles the paging system (Internal and external paging), radio system and in house movie system;
•  To maintain confidential information related to the guest and associates in the hotel;
•  To ensure a high level of product knowledge of the hotel, promotion and general information;
•  To forward any complaint to the Duty Manager on duty;
•  To ensure that Front Office Manager is kept fully aware of any positive or negative feedback from the guest or associates;
•  To train the newcomers of the standard operation procedure, job description and hotel policy and procedures;
•  Assists the Front Office manager in maintaining supervision, direction and leadership for the department in order to achieve the desired result in accordance with the hotel’s vision and mission statement;
•  To motivate the associates, in return they will provide the highest standard of service to the guest;
•  Rosters monthly work schedule for the department to ensure sufficient work force in order to deliver the desired level of services as stated in the hotel’s policies and procedures;
•  Ensures all equipment in the department is in working condition;
•  Responsible in carrying out scheduled training for Call Centre Assistant;
•  Demonstrates Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same;
•  Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures;
•  Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly;
•  Initiates action to correct a hazardous situation and notifies supervisors of potential dangers;
•  Logs security incidents and accidents in accordance with hotel requirements.

Interested candidates should submit their CV & Cover Letter through below address and state the position applying as the subject. Only shortlisted candidates will be notified.