WING (Cambodia) Specialized Bank, Ltd.

WING is a mobile payment service provider that allows our customers (individuals and businesses) to transfer, deposit and withdraw money between each other and with anyone in Cambodia, via any mobile phone, at low cost. Moreover, as the leading mobile payment provider, Wing allows customers to make payment like bill pay, phone top up whenever wherever.
WING is a Cambodian registered company.

• Proven success in communicating effectively to all points of contact with customers, including liaison with line manager.
• Experience in selling to customers based in a diverse range of industries.
• Familiarity and confidence in discussing technologically driven product solutions.
• Demonstrated ability to effectively manage multiple deadlines and complex issues.
• Experience in successfully managing expectations of multiple parties, internal and external.
• Ability to work effectively in a team environment.
• High-level communication skills.
• Degree qualified in appropriate discipline.

• Implement agreed retail store strategy and objectives.
• Manage, motivate and evaluate team performance to ensure that they are working properly, fulfilling customer satisfaction and achieving target revenue of retail store.
• Train and manage both sales consultant and the assigned care centers to improve capabilities.
• Ensuring staff transactional processing is efficient, accurate and in line with required compliance standards, comply at all times with WING’s ethical standards, code of conduct and policies and procedures.
• Respond to achieve and increase target every month.
• Manage business activities at Retail Store follow expectation
o Sell Starter-Kits to agent / merchant
o Provide transaction service including cash-in/cash-out and transfer services to walk-in customers
o Handle walk-in customers /merchants inquiries
o Daily reconciliation of cash generated by the Store’s transactions
o Manage both Cash and liquidity for serving customer
• Implementing service action plans to contribute to sustainable and profitable growth target for Wing.
• Ensuring effective control of cash limit and transfers in the market.
• Liaise with strategic partners to ensure successful partnership and customer satisfaction.
• Keep up to day with WING products suits and marketing campaigns to ensure superior product knowledge.
• Ensure you and your service team provides outstanding and consistent advice and service.
• Supervise the team to work efficiently to process customer transactions as quickly as possible.
• Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints within your discretion or refer appropriately.
• Welcome customer complaints as an opportunity to learn, and take personal responsibility for their resolution.
• Establish effective communication channels across Wing and with customers