• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts
• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.