Cambodia Recruitment Agency (CRA)

Job Announcement

MekongNet

Job Title : Application Server Support

Location : Phnom Penh

Vacancy Type : Computer - Programming,Other

Education : Bachelor

Number of Hirelings : 2

Introduction :

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Job Description :

Quick response to system monitors, alerts, escalations and all outages
Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
Provide 24/7 on-call support on rotating schedule including specific designated systems
Study software documentation to understand our applications business and technical alignment for providing maximum support
Analysts statistics and Incidents to develop and execute availability improvement plans
Work with peers and vendors to design technical solutions to complex application issues
Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
Focus on service restoration and reducing Mean Time To Restoration (MTTR)
Provide support guidance and direction for Engineer I associates within Production Support Applications
Maintain space requirements on servers
Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
Continued comprehension of proprietary systems and subsequent system and procedural updates
Communicate to the Management about service disruption and take initial measures for damage control
Perform routine maintenance on application servers and track system performance
Recognize opportunities for improved process or procedures & act on them
Provide outage and service restoration details to Operations Command Centre for degradation statistics and root cause analysis
Provide excellent service to all Production Support clients and business partners

Job Requirement :

4 years college degree; Computer Science or related field
1+ years of related experience
Windows Server Experience
Software Support Experience
Strong learning agility, curiosity and solving problem skills
Solid written and verbal communication skills
Ability to act independently with limited supervision within scope of responsibility.
Leadership skills. Ability to take charge and lead others in service restoration
Ability to cross train and provide direction for other associates
Ability to practice Continuous Process Improvement
Able to deeply troubleshoot, sometimes without detailed, updated documentation, and without constant guidance
Linux Admin experience a plus
Scripting (bash, Python, Perl, groovy, etc.) is a plus
Streaming Server and Encoder Experience is a plus
SQL administrative experience a plus
Exposure to public (Hyper-V, Azure, VMW, Ali cloud, AWS), or hybrid cloud technologies a big plus

Posting Date :

May-09-2023

Closing Date :

June-30-2023

How to apply :

We offer competitive benefits packages and better salary with good working environments.

Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (855) 23 226 622, H/P: 069 226 648 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Application Server Support. Early applications will be prioritized.

Contact Detail :

Name : MekongNet

Mobile : 069 226 648 / 061 226 648

Tel : 069 226 648 / 061 226 648

Fax :

Email : career@mekongnet.com.kh

Address : AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh.

Web Site :