Job Announcement
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MekongNet
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Job Title :
Application Server Support
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Location :
Phnom Penh
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Vacancy Type :
Computer - Programming,Other
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Education :
Bachelor
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Number of Hirelings :
2
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Introduction :
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MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.
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Job Description :
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Quick response to system monitors, alerts, escalations and all outages
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Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
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Provide 24/7 on-call support on rotating schedule including specific designated systems
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Study software documentation to understand our applications business and technical alignment for providing maximum support
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Analysts statistics and Incidents to develop and execute availability improvement plans
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Work with peers and vendors to design technical solutions to complex application issues
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Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
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Focus on service restoration and reducing Mean Time To Restoration (MTTR)
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Provide support guidance and direction for Engineer I associates within Production Support Applications
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Maintain space requirements on servers
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Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
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Continued comprehension of proprietary systems and subsequent system and procedural updates
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Communicate to the Management about service disruption and take initial measures for damage control
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Perform routine maintenance on application servers and track system performance
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Recognize opportunities for improved process or procedures & act on them
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Provide outage and service restoration details to Operations Command Centre for degradation statistics and root cause analysis
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Provide excellent service to all Production Support clients and business partners
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Job Requirement :
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4 years college degree; Computer Science or related field
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1+ years of related experience
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Windows Server Experience
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Software Support Experience
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Strong learning agility, curiosity and solving problem skills
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Solid written and verbal communication skills
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Ability to act independently with limited supervision within scope of responsibility.
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Leadership skills. Ability to take charge and lead others in service restoration
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Ability to cross train and provide direction for other associates
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Ability to practice Continuous Process Improvement
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Able to deeply troubleshoot, sometimes without detailed, updated documentation, and without constant guidance
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Linux Admin experience a plus
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Scripting (bash, Python, Perl, groovy, etc.) is a plus
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Streaming Server and Encoder Experience is a plus
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SQL administrative experience a plus
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Exposure to public (Hyper-V, Azure, VMW, Ali cloud, AWS), or hybrid cloud technologies a big plus
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Posting Date :
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May-09-2023
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Closing Date :
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June-30-2023
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How to apply :
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We offer competitive benefits packages and better salary with good working environments.
Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (855) 23 226 622, H/P: 069 226 648 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Application Server Support. Early applications will be prioritized.
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Contact Detail :
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Name :
MekongNet
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Mobile :
069 226 648 / 061 226 648
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Tel :
069 226 648 / 061 226 648
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Fax :
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Email :
career@mekongnet.com.kh
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Address :
AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh.
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Web Site :
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SEND ME THIS JOB DESCRIPTION
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