Job Announcement

Damco (Cambodia) .,Ltd
Job Title : Air Operations Associate
Location : Phnom Penh
Vacancy Type : Business Administration
Education : All levels
Number of Hirelings : 1
Introduction :

Maersk Group was founded in 1904 in Denmark. Since then, the Group has grown into the largest shipping & logistics provider in the world. Maersk Logistics / Damco is an independent company under the Danish Maersk Group. Our group activities includes: Retail, oil & gas, tankers & offshore, terminals and container business. We are a truly global company with over 300 offices in 90 + countries and employ over 11,300 employees.

Job Description :

** Position Summary:
Air operations associate will be responsible for planning & executing operational activities related to Air Operations and will involve all the file management & operations activities post booking. The incumbent has to act as the owner of the job file and will also be responsible for creating & updating of shipping documents & Customer Invoices in the system. This role will need to closely coordinate with customer service, program managers, VAS team, and carrier booking team members as necessary to ensure that best in class service is given to our customers.

Job Requirement :
  •  Bachelor degree in Business Administration or equivalent
  •  At least 2 years experience in a large operations / customer service teams with minimum 1 year experience in the Logistics sector with Air Operations experience 
  •  Comprehensive English communication (Mandarin Language Proficiency is an advantage)
  •  Computer literate especially Microsoft Excel and Outlook.
  •  Excellent communication skills and the ability to communicate confidently
  •  Persistently drives issues to closure
  •  Well organized when working under pressure
  •  Works together with others in the business unit to achieve results, fosters teamwork
Job Duties :
  •  Own all Air Operations activities under file management for the customers under purview. 
  •  Key Activities: 
  •  Documentation 
  •  System Updates
  •  Operational finance
  •  Proactive communication with customer service in case of exceptions.
  •  Support customer service in customer query resolution and exception handling
  •  Retrieve booking information saved by Customer Service (3 - 4 times) daily
  •  Plan and execute the booking request & liaison Customer service for any additional info.
  •  Update shipment booking file in the system with additional information
  •  Liaison with relevant stakeholders for execution of various service like Customs House Brokerage, Trucking & Insurance
  •  Terminate / delete the job if commodity, country compliance/ rules not met
  •  Create & Send pre-advice to Destination & Register approval of pre-advice
  •  Register the Airline booking details in the system
  •  Confirm booking to Customer service / Customer
  •  Prepare Master Ari Waybill & register the details in system
  •  Create/ Update load plan for shipments in the system
  •  Submit pre-alert to the destination
  •  Create Cost & Revenue Estimates
  •  Create invoice and dispatch the same to Customer/ Customer Service
  •  Resolve vendor Invoice queries & report incorrect invoices to carrier booking associate
  •  Troubleshoot and resolve operational issues / escalations.
  •  Report cost and sell rates to finance department
  •  Monitor corrections required and data quality in invoice
  •  The cost and sell rates to be reported to finance department for ICB updates
  •  Monitor corrections required and data quality in invoice
Posting Date :
Closing Date :
How to apply :

The applications will be considered in orders until the position is filled. If you fulfill the basic job
requirements, you will be invited to answer 2 assessments, a logical indicator and a personality assessment

Contact Detail :
Name : Damco (Cambodia) .,Ltd
Mobile : +855 6964 0107
Tel :
Fax :
Email : cambodia.recruitment@damco.com
Address : VTrust Tower -7th Floor, St.169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.
Web Site : http://www.damco.com/


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