• Provide support to customer by phone
• Troubleshooting network and internet problems as well as diagnosing and figuring out software/hardware faults
• Deliver a high-level of customer service, which is proactive, cooperative and dependable by analyzing client complaints.
• Working continuously on a task until completion and respond within agreed time limits to call-outs/follow ups
• Work closely with engineer team to maintain and facilitate customers in good support
• Other task related with technical supporting.