MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2005. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia

• Associate Degree/High Diploma in Business Administration or other related field
• At least 1 year experience in customer service
• Good spoken and written English, both English and Khmer. Speak Chinese is an advantage
• Ability to articulate and simplify customer issues and solution
• Computer literacy (MS Word, Excel and Email; Internet…)

• Welcome, listen  and handle customer’s queries and complaints via face-to-face, phone calls and written communication
• Escalate customer’s queries and complaints to Customer Service Supervisor in case s/he cannot deal with them
• Document and track customer hardware/software issues, complaint and queries on given reporting system
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Location: This position is based in Sihanouk Ville. We prioritized for the candidates have the permanent resident in Kampong Som Province.

Duration: Full-time work

We offer competitive benefits packages and better salary with good working environments.

Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to MekongNet’s Address: AnAnA Building: #95, 4th floor, Preah Norodom Blvd., Phnom Penh, Tel: (885) 23 226 622, Fax: (855) 23 224 500, H/P: 081 831 516/061 226 648, Email: career@mekongnet.com.kh with caption subject. Customer Service Officer. Early applications will be prioritized.

Applications must be submitted before 31 May 2017 and will not be returned.

Only short-listed candidates will be contacted for interview.